Expected Delivery Times
We will make every attempt to ship out your order as soon as possible.
Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). We cannot ship to P.O Box addresses.
Tracking Your Shipment
Once you have received confirmation of shipment, you may follow up on the status of your delivery at:
Exchanges/Returns
Our 1 year guarantee allows you to return any product purchased online within the time frame of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.
Email our customer service department to obtain a Return Merchandise Authorization number (RMA). Be prepared to provide one of our customer service representatives with your name and order number. Once the RMA # has been issued, please follow the steps below to ensure your return is properly processed.
1. Write the RMA # on the original packing list and on the outside of the shipping box. All items which are received without a valid RMA # will be refused and you will be responsible for all shipping fees.
2. Refer to the RMA email we will send you to be sure that all original items are included with your return. You will be billed for any missing or damaged items. Please make sure to protect the item (s) being returned. Use bubble wrap if possible.
3. Box the product(s), making sure to include all the original packaging, a copy of the original packing list, and mail to the address given to you by our customer service representative.
Return Shipping:
Shipping charges for return product(s) are the responsibility of the customer.
We recommend you choose a shipper which allows packages to be tracked. We cannot be held responsible for lost products unless there is a signature proof of delivery.
Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled and you (the customer) will be charged for shipping expenses and a refund for the value of the products will be issued to the credit card used. Re-stocking fee will apply.
Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. If the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify our Customer Service department to return the additional quantity (we will pick up the items at our expense). If we do not hear from you within 10 days you will be billed for the additional quantity, even if you did not order it.
Damaged in shipping
If your shipment was damaged in transit we will gladly send you a replacement. In the event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly issue 100% refund of your original purchase (including shipping) when we receive the item being returned. Any product(s) returned must follow our Exchange / Return Policy. |
12 volt 7 amp Batteries
